SHIPPING AND RETURNS
What does shipping cost?
Within Canada: Orders reaching $500 and higher qualify for free shipping. All other domestic orders ship at a flat rate of $35.
The package size required for your order will be determined at checkout.
How long will my order take to arrive?
Canada/USA: Parcels typically arrive within 10-14 business days after receiving your order confirmation.
Europe and Other International Destinations: Parcels typically arrive within 14-28 business days after receiving your order confirmation.
Please note: the above timelines are estimates. While they are most often accurate, shipping providers are currently experiencing logistical challenges and further time may be required to deliver your order.
How do I track my order?
Once your order has been processed and shipped, you will receive an email including a tracking number.
Do duties and customs fees apply?
If you order Product(s) for international delivery, they may be opened and inspected by customs authorities/and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
If you would like to return an item, please contact firstname.lastname@example.org within 7 days of receiving your order. Returns of unworn pieces with all tags attached are accepted at the shipping cost of the customer. Compensation for returns is given in the form of store credit.
If you receive a defective/incorrect item, please contact email@example.com within 7 days of receiving your order. We will find the best solution for you.
All prices are stated in Canadian Dollars, all transactions are made in Canadian Dollars.
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean your order has been accepted. All orders are subject to acceptance by MANDULA. Once you place an order, you are obligated to pay for the product. You do, however, acknowledge that by clicking on the "Place Order " button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will send you a shipping confirmation email.